OUR TERMS AND CONDITIONS
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LADY ROSE BEAUTY INSIDE OUTTERMS & CONDITIONS
Last Updated: September 2026Welcome to Lady Rose Beauty Inside Out.
These Terms and Conditions govern your use of the Lady Rose Beauty Inside Out website and your purchase of products offered through the website.By accessing, browsing or using this website, or by placing an order through the website, you acknowledge that you have read, understood and agreed to these Terms and Conditions.If you do not agree with any part of these Terms and Conditions, please do not use this website or place an order through it.Lady Rose Beauty Inside Out reserves the right to amend these Terms and Conditions from time to time. Any updated version will be published on this website and will apply from the date of publication, subject to applicable law.These Terms and Conditions are intended to operate in accordance with applicable South African legislation, including the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable legislation and regulations.
1. DEFINITIONS
For purposes of these Terms and Conditions:"Lady Rose", "we", "us" or "our" means Lady Rose Beauty Inside Out."Website" means the Lady Rose Beauty Inside Out website, including all pages, content, functionality and online shopping facilities made available through it."Customer", "you" or "your" means any person who accesses the Website or purchases products from Lady Rose."Products" means all beauty, wellness, botanical, herbal, personal-care and other products offered for sale through the Website."Order" means an order submitted by you through the Website for the purchase of one or more Products."Business Day" means a day other than a Saturday, Sunday or public holiday in the Republic of South Africa.
2. ACCEPTANCE OF THESE TERMS
By using the Website or purchasing Products from Lady Rose, you agree to be bound by these Terms and Conditions.You must be legally capable of entering into a binding agreement under South African law to place an order.Where a person is under the age of 18, purchases may only be made with the involvement and consent of a parent or legal guardian where legally required.Lady Rose reserves the right to refuse, cancel or limit an order where permitted by law, including where there is a reasonable basis to believe that fraudulent activity, abuse of the Website or an unauthorised transaction has occurred.Nothing in these Terms and Conditions is intended to limit, exclude or waive any consumer right that cannot lawfully be limited, excluded or waived under applicable South African law.
3. OUR PRODUCTS
Lady Rose Beauty Inside Out offers products relating to beauty, personal care, wellness, botanicals, herbal products and related categories.Many of our products incorporate farm-grown botanicals, plant-based ingredients, naturally derived ingredients and other botanical materials.Because natural ingredients are influenced by factors including growing conditions, season, harvest, processing and natural variation, the appearance, colour, aroma, texture and other characteristics of botanical products may vary from one batch to another.Such natural variation does not necessarily indicate that a product is defective.Where applicable, product ingredients, quantities, directions for use, warnings and other relevant information will be provided on the product packaging, label or product page.Customers should always read the product packaging and directions before use.
4. NO MEDICAL ADVICE
Important Health DisclaimerLady Rose Beauty Inside Out is not a medical practice, healthcare provider or medical advisory service.The information contained on this Website, including product descriptions, blog articles, educational material, social-media content, testimonials and other information, is provided for general informational and educational purposes only.Nothing on this Website is intended to: diagnose a disease or medical condition; treat or cure a disease or medical condition; prevent disease; replace medical advice; replace consultation with a doctor, pharmacist, dietitian, dermatologist or other appropriately qualified healthcare professional; constitute a medical diagnosis; constitute a prescription; create a doctor-patient or healthcare-provider relationship; or be relied upon as personalised medical advice.Lady Rose does not diagnose individual health conditions or provide individualised medical treatment recommendations.If You Have a Medical ConditionIf you are pregnant, breastfeeding, taking medication, undergoing medical treatment, have a chronic or existing medical condition, have allergies or sensitivities, or are uncertain whether a Product is appropriate for you, you should consult an appropriately qualified healthcare professional before using the Product.If you experience an adverse reaction or unexpected symptoms after using a Product, discontinue use where appropriate and seek medical advice.In an emergency, contact your doctor, emergency medical services or the appropriate healthcare provider.
5. HERBAL, BOTANICAL AND WELLNESS PRODUCTS
Lady Rose may offer Products containing herbs, botanicals, plant extracts, oils, vitamins, minerals and other naturally occurring or formulated ingredients.The presence of a botanical ingredient does not mean that a Product is suitable for every individual.Natural does not automatically mean risk-free.Individual responses to Products may differ.Where a Product is regulated as a medicine, complementary medicine, health supplement, cosmetic or other regulated product, it will be subject to the applicable regulatory requirements.Lady Rose does not represent that every Product is suitable for every person, condition or intended use.Where applicable, Products must only be used in accordance with their approved, labelled or stated intended use.South Africa's health-product regulatory framework includes complementary medicines and health supplements, with requirements concerning safety, quality, indications, labelling and promotion.
6. PRODUCT CLAIMS AND INFORMATION
We endeavour to ensure that Product information displayed on the Website is accurate and up to date.However: product formulations may change; packaging may change; manufacturers or suppliers may update ingredients; botanical characteristics may naturally vary; images may differ slightly from the actual Product; and information may occasionally contain typographical or technical errors.The information on the Website should always be read together with the current Product packaging and label.Where there is a discrepancy between an online description and the legally required information appearing on the Product packaging, the applicable packaging and regulatory information should be followed.Lady Rose reserves the right to correct errors, update Product information and amend Product formulations or packaging where appropriate.
7. PRODUCT IMAGES
We make reasonable efforts to display Product images accurately.However, colours may appear differently depending on your device, screen settings, lighting and display technology.Natural Products may also vary slightly in appearance because of their botanical composition.Such differences do not necessarily constitute a defect.
8. PRODUCT AVAILABILITY
All Products displayed on the Website are subject to availability.The appearance of a Product on the Website does not guarantee that the Product will remain available.If an ordered Product becomes unavailable after an order has been placed, Lady Rose will notify you and, where applicable, provide an appropriate refund or alternative solution in accordance with applicable law.
9. PRICES
All prices displayed on the Website are in South African Rand (ZAR) unless expressly stated otherwise.Prices may change from time to time.A price displayed at the time of placing an order will generally apply to that order, subject to obvious pricing errors and applicable consumer law.Where a price is displayed incorrectly due to a genuine technical or human error, Lady Rose reserves the right to correct the error in accordance with applicable law.Any applicable delivery charges, fees or other additional costs will be disclosed to the customer before completion of the transaction where required by law.
10. PLACING AN ORDER
When you place an order through the Website, you are making an offer to purchase the selected Products.Your order is subject to acceptance and availability.An automated acknowledgement of receipt of your order does not necessarily constitute final acceptance of the order.A transaction will be regarded as concluded only in accordance with the applicable electronic-commerce and consumer-protection requirements.Lady Rose reserves the right to cancel an order where permitted by law, including where: a Product is unavailable; a pricing or description error has occurred; payment has not been successfully authorised; fraudulent or suspicious activity is detected; there has been misuse of a promotion or discount code; or fulfilment is not reasonably possible.Where an order is cancelled and payment has already been received, any refund due will be processed in accordance with applicable law.
11. ELECTRONIC COMMUNICATION
When you use the Website, submit forms, place orders or communicate with Lady Rose electronically, you consent to receiving electronic communications relating to your transaction and use of the Website.Electronic records and communications may be used as evidence of transactions, subject to applicable law.ECTA specifically provides a legal framework for electronic communications and transactions in South Africa.
12. PAYMENT
Payment must be made using the payment methods made available on the Website.Lady Rose does not retain full payment-card information where such information is processed directly by an independent payment service provider, unless otherwise stated in the applicable Privacy Policy.Payment processing may be subject to the terms and privacy policies of the relevant payment provider.An order will generally only be processed once payment has been successfully authorised or confirmed.
13. DELIVERY
Lady Rose will make reasonable efforts to deliver Products within the delivery timeframe communicated at checkout or otherwise communicated to you.Delivery times may vary depending on: delivery location; courier availability; public holidays; weather; operational disruptions; incorrect or incomplete delivery information; stock availability; and circumstances beyond Lady Rose's reasonable control.You are responsible for providing accurate delivery information.Where a delivery cannot be completed because incorrect or incomplete information was supplied by the customer, additional delivery charges may apply where legally permissible.
14. DELIVERY DELAYS
Delivery estimates are estimates and not guarantees unless expressly stated otherwise.Lady Rose will not be responsible for delays caused by circumstances outside its reasonable control, provided that nothing in this clause limits rights available to consumers under applicable law.
15. RETURNS, REFUNDS AND EXCHANGES
Lady Rose is committed to complying with the consumer rights provided by South African law.Nothing in these Terms and Conditions removes or limits a consumer's statutory rights.Where Products are defective, unsafe, not of the nature or quality reasonably contemplated, incorrectly supplied or otherwise subject to a remedy under the CPA, the applicable statutory remedies will apply.Depending on the circumstances, a consumer may be entitled to a repair, replacement or refund in accordance with applicable law.
16. HYGIENE AND SEALED PRODUCTS
For hygiene, health and safety reasons, certain beauty, personal-care, cosmetic, wellness and ingestible Products may be subject to restrictions on return once opened, unsealed or used.This does not affect any statutory consumer rights relating to defective, unsafe, incorrectly supplied or otherwise non-conforming Products.Where a Product is required to be returned, customers should keep the original packaging where reasonably possible.
17. DAMAGED DELIVERIES
If your parcel appears to have been damaged during delivery, please contact Lady Rose as soon as reasonably possible and provide photographs or other relevant evidence where requested.This allows us to investigate the matter with the relevant courier or delivery provider.
18. DIRECT MARKETING
Lady Rose may send promotional communications where permitted by applicable law and where the necessary consent or other lawful basis exists.Marketing communications may include: email; SMS; WhatsApp or similar messaging; telephone communications; promotions; newsletters; product announcements; and special offers.Under POPIA, unsolicited electronic direct marketing is subject to specific requirements concerning consent and existing customer relationships.Where required, you will be given an opportunity to opt out of marketing communications.Every electronic marketing communication should provide an appropriate means for you to request that further marketing communications cease.You may also contact Lady Rose to request that your details be removed from a marketing list, subject to lawful exceptions.
19. PROMOTIONS AND DISCOUNT CODES
Promotions, competitions, discount codes and special offers may be subject to additional terms.Unless expressly stated otherwise: promotions cannot be exchanged for cash; promotional codes may have expiry dates; promotional codes may be limited to one use per customer; promotional codes may not be combined; promotions may be limited to selected Products; and promotions are subject to availability.Lady Rose reserves the right to withdraw or amend a promotion where reasonably necessary and subject to applicable law.
20. CUSTOMER REVIEWS AND TESTIMONIALS
Customers may have the opportunity to submit reviews, testimonials, photographs or other content.By submitting content, you confirm that: the content is truthful to the best of your knowledge; you have the right to submit the content; the content does not infringe another person's rights; the content is not unlawful, defamatory, abusive or misleading; and the content does not contain confidential or unnecessary personal information about another person.Where you voluntarily submit a review or testimonial for publication, you grant Lady Rose permission to reproduce it for legitimate business and marketing purposes, subject to applicable law.Lady Rose reserves the right to remove content that violates these Terms or applicable law.
21. NO GUARANTEE OF INDIVIDUAL RESULTS
Individual experiences and results from beauty, wellness, botanical and other Products may differ.Lady Rose does not guarantee that a Product will produce a particular result for a particular individual.Testimonials represent the experiences of the individuals providing them and should not be understood as a guarantee of similar results.
22. THIRD-PARTY SERVICES
The Website may rely on third-party service providers, including: payment processors; courier companies; website hosting providers; email providers; analytics providers; advertising platforms; social-media platforms; and technology providers.Third-party services may have their own terms and privacy policies.Lady Rose is not responsible for the independent policies or practices of third parties to the extent permitted by law.
23. WEBSITE CONTENT
All content on the Website, including: text; photographs; graphics; logos; product names; branding; illustrations; videos; downloadable material; page layouts; design elements; and other intellectual propertybelongs to Lady Rose or is used under appropriate permission or licence, unless otherwise stated.You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit Website content without prior written permission.
24. LADY ROSE TRADEMARK AND BRAND
The Lady Rose Beauty Inside Out name, logo, branding, product names, slogans and associated intellectual property may not be copied, reproduced, modified or used in a manner that suggests an unauthorised association with Lady Rose.Unauthorised use of Lady Rose intellectual property may constitute an infringement of applicable intellectual-property rights.
25. PROHIBITED USE OF THE WEBSITE
You may not use the Website to: commit or facilitate unlawful activity; impersonate another person; submit fraudulent information; interfere with Website security; introduce malicious software; attempt to gain unauthorised access to Website systems; scrape or copy Website content for commercial purposes without permission; misuse promotional codes; interfere with another customer's use of the Website; place fraudulent or abusive orders; or otherwise use the Website in a manner contrary to these Terms or applicable law.
26. WEBSITE AVAILABILITY
Lady Rose endeavours to keep the Website available and functioning.However, uninterrupted availability cannot be guaranteed.The Website may occasionally be unavailable because of: maintenance; upgrades; technical failures; hosting problems; telecommunications interruptions; cyber incidents; power failures; or circumstances beyond our reasonable control.
27. CYBERSECURITY
Lady Rose takes reasonable steps to protect the Website and information processed through it.However, no internet transmission or electronic storage system can be guaranteed to be completely secure.You acknowledge the inherent risks associated with transmitting information over the internet.If you suspect unauthorised activity involving your account or transaction, you should notify Lady Rose as soon as possible.
28. COOKIES
The Lady Rose Website may use cookies and similar technologies.Cookies are small files stored on your device which may assist with Website functionality, preferences, analytics and marketing.Cookies may be used for purposes including: keeping products in your shopping basket; remembering preferences; improving Website functionality; understanding Website traffic; measuring advertising performance; analysing user behaviour; improving customer experience; and supporting relevant advertising.Some cookies may be placed by third-party service providers.You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Website.Where legally required, Lady Rose will provide appropriate cookie notices or consent mechanisms.
29. PRIVACY AND POPIA
Lady Rose respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).POPIA establishes conditions for the lawful processing of personal information and provides rights to individuals in relation to their personal information.Personal information may include information such as: name; contact details; email address; telephone number; delivery information; billing information; order history; account information; communications with Lady Rose; Website usage information; and other information provided voluntarily.We may process personal information for purposes including: processing and fulfilling orders; processing payments; delivering Products; communicating with customers; handling returns and complaints; providing customer support; improving Products and services; maintaining Website security; preventing fraud; complying with legal obligations; analysing Website performance; and conducting lawful marketing.Lady Rose will process personal information only for lawful and legitimate purposes and in accordance with applicable data-protection requirements.For further information, customers should refer to the Lady Rose Privacy Policy.
30. DATA SECURITY
Lady Rose will take appropriate and reasonable technical and organisational measures designed to protect personal information against: loss; damage; unauthorised access; unauthorised disclosure; alteration; and unlawful processing.However, no security system can guarantee absolute security.Where a security compromise occurs that triggers statutory notification obligations, Lady Rose will act in accordance with applicable law.
31. YOUR POPIA RIGHTS
Subject to applicable legal requirements and limitations, you may have rights including the right to: request access to personal information held about you; request correction of inaccurate information; request deletion where legally applicable; object to certain processing; object to direct marketing; withdraw consent where processing is based on consent; complain about the processing of personal information; and exercise other rights provided by POPIA.The Information Regulator provides prescribed POPIA forms for matters including objections, correction or deletion requests and direct-marketing consent.Requests may be submitted to Lady Rose using the contact details published on the Website.
32. CHILDREN'S PERSONAL INFORMATION
The Website is not intended to knowingly collect unnecessary personal information from children.Where personal information relating to a child is required, Lady Rose will process such information in accordance with POPIA and other applicable law.
33. LINKS TO OTHER WEBSITES
The Website may contain links to third-party websites.These links are provided for convenience or additional information.Lady Rose does not control third-party websites and is not responsible for their content, availability, security, privacy practices or terms.You should review the applicable terms and privacy policies of third-party websites before using them.
34. INFORMATIONAL CONTENT
Any articles, educational material, recipes, wellness information, botanical information, beauty advice or other informational content published on the Website is provided for general information only.Such information should not be interpreted as individualised professional, medical, nutritional, pharmaceutical, dermatological or other healthcare advice.Information relating to traditional or historical uses of herbs and botanicals does not constitute a representation that a Product is medically effective for any particular condition.
35. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Lady Rose will not be liable for indirect, incidental, consequential or special loss arising from the use of the Website or Products.Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.Nothing in these Terms and Conditions limits statutory consumer rights under the Consumer Protection Act.Lady Rose's liability, where liability is legally established, will be determined in accordance with applicable South African law.
36. FORCE MAJEURE
Lady Rose will not be responsible for a failure or delay in performing an obligation where such failure or delay results from circumstances beyond our reasonable control.Such circumstances may include: natural disasters; severe weather; fire; flood; epidemic or pandemic; war; civil unrest; industrial action; interruption of utilities; courier disruption; telecommunications failure; cyber incidents; governmental restrictions; or other circumstances beyond reasonable control.This clause does not remove any consumer rights that cannot lawfully be excluded.
37. ERRORS AND OMISSIONS
We endeavour to ensure that information on the Website is accurate.However, errors may occasionally occur.These may include errors relating to: Product descriptions; prices; stock availability; images; promotional information; delivery information; or technical information.Lady Rose reserves the right to correct such errors and, where legally permitted, cancel transactions affected by a material error.Where payment has already been made and the transaction is cancelled, any refund due will be processed in accordance with applicable law.
38. COMPLAINTS
Lady Rose welcomes customers who bring complaints or concerns to our attention.If you have a complaint regarding a Product, order, delivery, Website experience or other matter, please contact Lady Rose through the contact details published on the Website.Please provide: your name; order number, where applicable; relevant Product information; details of the complaint; and any supporting information or photographs reasonably required to investigate the matter.We will endeavour to resolve complaints fairly and within a reasonable period.
39. CONSUMER PROTECTION
Lady Rose recognises the rights afforded to consumers under the Consumer Protection Act 68 of 2008.The CPA establishes national standards for consumer protection, including protections relating to consumer information, unfair business practices, transactions and agreements.Nothing in these Terms and Conditions is intended to deprive a consumer of a right provided by applicable law.
40. DIRECT-MARKETING COOLING-OFF RIGHTS
Where a transaction is concluded as a result of direct marketing, statutory cancellation rights may apply.The CPA provides a five-business-day cooling-off right for certain transactions resulting from direct marketing.Where such a right applies, the customer may exercise it in the manner prescribed by law.This statutory right is separate from any additional voluntary return or refund policy Lady Rose may provide.
41. ELECTRONIC TRANSACTION INFORMATION
As an online retailer, Lady Rose will provide information required by applicable electronic-commerce legislation.ECTA regulates electronic transactions in South Africa and includes requirements concerning information that electronic retailers must make available to consumers.Customers should ensure that they carefully review: Product selection; quantity; pricing; delivery details; applicable delivery charges; payment information; and the applicable Terms and Conditionsbefore submitting an order.
42. GOVERNING LAW
These Terms and Conditions are governed by the laws of the Republic of South Africa.Any dispute arising from these Terms and Conditions or from the use of the Website or purchase of Products will be dealt with in accordance with applicable South African law.Nothing in this clause prevents a consumer from exercising a statutory right to approach an appropriate regulatory body, court or dispute-resolution mechanism.
43. SEVERABILITY
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be severed or limited to the extent necessary, and the remaining provisions will continue to apply.
44. NO WAIVER
A failure by Lady Rose to enforce a provision of these Terms and Conditions does not constitute a waiver of the right to enforce that provision later.
45. CHANGES TO THESE TERMS
Lady Rose may update these Terms and Conditions from time to time to reflect: changes to the Website; new Products or services; changes in business practices; changes in applicable law; regulatory developments; or other operational requirements.The latest version will be published on the Website with the applicable "Last Updated" date.
46. ENTIRE AGREEMENT
These Terms and Conditions, together with any applicable: Privacy Policy; Cookie Policy; Returns and Refund Policy; Delivery Policy; Product-specific terms; Promotion terms; and other policies expressly incorporated into these Termsform the agreement governing your use of the Website and purchase of Products, subject to applicable law.
47. CONTACTING LADY ROSE
For questions regarding these Terms and Conditions, Products, orders, complaints, privacy or other matters, please use the contact information provided on the Lady Rose Website.
48. IMPORTANT NOTICE
PLEASE READ BEFORE PURCHASING
Lady Rose Beauty Inside Out provides beauty, wellness, botanical and related Products.
Our Products and Website content are not intended to provide medical advice, diagnosis or treatment.Do not use information on this Website as a substitute for professional medical advice.Always read the Product label and directions before use.If you are pregnant, breastfeeding, taking medication, undergoing medical treatment, have a chronic condition, allergy or other health concern, consult an appropriately qualified healthcare professional before using a Product.Natural and botanical Products can affect individuals differently. Lady Rose does not guarantee a particular health, medical, cosmetic or wellness outcome from the use of any Product.A few things I would add before this goes live
COMPLAINTS AND FEEDBACK
Direct your complaints and feedback here by filling out our complaints form.
PRIVACY POLICY
PRIVACY POLICY
Last Updated: September 2026
Lady Rose Beauty Inside Out (“Lady Rose”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.This Privacy Policy explains how Lady Rose collects, uses, stores, protects and, where necessary, shares personal information when you visit our website, purchase our products, contact us, subscribe to our communications, apply to become a Lady Rose Agent, participate in promotions, submit reviews or otherwise interact with us.This Privacy Policy is intended to comply with applicable South African privacy and electronic-commerce legislation, including the Protection of Personal Information Act 4 of 2013 (“POPIA”), the Promotion of Access to Information Act 2 of 2000 (“PAIA”), and applicable provisions of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”). POPIA regulates the lawful processing of personal information and provides rights and remedies to data subjects.By using our website or voluntarily providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
The website and services covered by this Privacy Policy are operated by:Lady Rose Beauty Inside OutFor purposes of POPIA, Lady Rose Beauty Inside Out acts as the responsible party in relation to personal information that we collect and process for our own business purposes.Where we use third-party service providers to process information on our behalf, those parties may act as operators or independent responsible parties depending on the nature of their services and the applicable law.
2. WHAT IS PERSONAL INFORMATION?
For purposes of this Privacy Policy, “personal information” generally means information relating to an identifiable, living natural person and, where applicable, an identifiable existing juristic person.Depending on how you interact with Lady Rose, this may include: Your name and surname; Email address; Telephone or mobile number; Delivery address; Billing information; Account login information; Order history; Products purchased; Information you provide when contacting us; Information provided when applying to become a Lady Rose Agent; Information submitted through website forms; Reviews, testimonials, photographs or other content you voluntarily submit; Marketing preferences; Communication preferences; IP address; Browser and device information; Website usage information; Cookie and tracking information; Information relating to your interactions with our website; Information necessary to process payments or orders; Information required to investigate complaints, returns or customer-service matters; and Other information that you voluntarily provide to us.We will only collect information that is reasonably necessary for the purposes for which it is processed.
3. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information directly from you when you: Create an account; Place an order; Complete a checkout; Subscribe to our newsletter; Complete a contact form; Contact customer support; Apply to become a Lady Rose Agent; Enter a competition or promotion; Submit a product review; Submit a testimonial; Contact us through social media; Communicate with us through email, telephone or messaging services; Request information about our products; Participate in surveys; Use our website; or Otherwise voluntarily provide information to us.We may also automatically collect certain technical information when you visit our website, including information relating to your device, browser, IP address, pages visited, approximate location derived from technical information, referring website and website activity.
4. WHY WE COLLECT YOUR INFORMATION
We may process your personal information for purposes including:
4.1 Processing ordersWe use your information to: Process and fulfil purchases; Confirm orders; Process payments; Arrange delivery; Communicate with you about your order; Handle returns, refunds and exchanges; and Provide customer support.
4.2 Customer serviceWe may use your information to respond to questions, complaints, requests and other communications.
4.3 Website accountsWhere applicable, we may use your information to create and manage your customer account and maintain your order history.
4.4 MarketingWhere permitted by law and, where required, with your consent, we may use your information to send: Newsletters; Product announcements; Special offers; Promotions; New product information; Educational or informational content; Events and campaigns; and Other marketing communications relating to Lady Rose.You may unsubscribe from marketing communications at any time.
4.5 Business administrationWe may process information for accounting, recordkeeping, auditing, fraud prevention, legal compliance and general business administration.
4.6 Improving our websiteWe may use technical and usage information to understand how visitors use our website and improve its functionality, content, security and user experience.
4.7 Reviews and testimonialsWhere you voluntarily submit a review, testimonial, photograph or other content, we may use it in accordance with the permission and terms applicable to that submission.
4.8 Lady Rose Agent applicationsIf you apply to become a Lady Rose Agent, we may process information that you provide for the purpose of assessing and administering your application and, where applicable, managing your relationship with Lady Rose.
5. OUR LAWFUL BASIS FOR PROCESSING
Lady Rose will process personal information only where there is a lawful basis for doing so under POPIA.Depending on the circumstances, this may include: Your consent; Processing necessary to perform a contract with you; Taking steps at your request before entering into a contract; Compliance with a legal obligation; Protecting legitimate interests where permitted by law; Protecting your legitimate interests; Establishing, exercising or defending legal rights; and Other lawful grounds recognised by applicable legislation.Consent is therefore not necessarily the only basis on which Lady Rose may lawfully process personal information.POPIA requires responsible parties to comply with conditions for lawful processing, including purpose limitation, information quality, openness and appropriate security safeguards.
6. INFORMATION YOU PROVIDE DURING CHECKOUT
When you purchase products from Lady Rose, we may need information such as your: Name; Contact details; Delivery address; Billing information; Order details; and Payment-related information.This information is required to process and fulfil your order.Payment information may be processed directly by a third-party payment service provider. Lady Rose does not necessarily receive or store your complete payment-card details.You should review the privacy policy of the payment provider used during checkout for information about how that provider processes payment information.
7. PAYMENT INFORMATION
Lady Rose may use third-party payment providers to process online payments.Where payment processing is handled by a third party, your payment information may be transmitted directly to that provider in accordance with its systems and privacy practices.Lady Rose will take reasonable steps to ensure that appropriate service providers are used.You should never send payment-card numbers, passwords, PINs or other sensitive payment credentials to Lady Rose by ordinary email or through an unsecured website form.
8. DELIVERY INFORMATION
Where you purchase products for delivery, we may provide necessary information to courier, logistics or delivery service providers.This may include: Name; Telephone number; Delivery address; Order number; and Information necessary to complete delivery.Such information will be limited to what is reasonably necessary for fulfilment of the order.
9. THIRD-PARTY SERVICE PROVIDERS
Lady Rose may use third-party service providers to operate parts of our business.These may include providers responsible for: Website hosting; Website maintenance; E-commerce functionality; Payment processing; Courier and delivery services; Email delivery; Newsletter services; Customer relationship management; Website analytics; Advertising; Cloud storage; Cybersecurity; Technical support; Accounting; Customer support; and Other legitimate business functions.Where a third party processes personal information on our behalf, we will take reasonable steps to ensure that appropriate privacy and security obligations apply to that processing.Some service providers may process information outside South Africa. Where personal information is transferred outside South Africa, Lady Rose will take reasonable steps to ensure that the transfer is undertaken in accordance with POPIA and other applicable law.POPIA specifically regulates the cross-border flow of personal information.
10. INTERNATIONAL DATA TRANSFERS
Some of our technology, hosting, payment, marketing, analytics or other service providers may operate internationally.This means that your personal information may, where necessary, be processed or stored in a country outside South Africa.Where this occurs, Lady Rose will take reasonable steps to ensure that the transfer is lawful and that appropriate safeguards are in place as required by applicable law.
11. COOKIES
Our website may use cookies and similar technologies.Cookies are small files placed on your device when you visit a website.We may use cookies to: Remember preferences; Keep shopping carts functioning; Maintain login sessions; Understand how visitors use our website; Improve website functionality; Measure website performance; Analyse website traffic; Personalise certain website experiences; Support advertising and marketing activities; and Help protect the website against fraud and abuse.Some cookies are essential for the website to function and may not be optional.Other cookies, such as analytics or advertising cookies, may depend on your choices and the configuration of our website.You may be able to control or disable certain cookies through your browser settings or any cookie-management tool made available on our website.Disabling certain cookies may affect website functionality.
12. ANALYTICS
We may use analytics services to understand how visitors interact with our website.Analytics information may include: Pages visited; Time spent on pages; Device type; Browser type; Referring sources; General geographic information; Interactions with website features; and Other technical or behavioural information.Analytics information may be collected through cookies or similar technologies.Where third-party analytics providers are used, their own privacy policies may also apply.
13. SOCIAL MEDIA
Lady Rose may operate or maintain social media profiles and may use social-media functionality on our website.If you interact with Lady Rose through platforms such as Facebook, Instagram, TikTok, WhatsApp or other social-media platforms, the relevant platform may independently collect and process personal information.Your use of those platforms is subject to their respective privacy policies and terms.Lady Rose does not control how independent social-media platforms process personal information.
14. DIRECT MARKETING
Lady Rose may communicate with customers and prospective customers about products, promotions and other relevant information where permitted by applicable law.Electronic direct marketing may include: Email; SMS; WhatsApp or similar messaging; Other electronic communications.Where consent is required, Lady Rose will obtain consent in accordance with applicable law.Where the law permits communication without prior consent in specific circumstances, we will comply with the applicable requirements, including providing an appropriate opportunity to opt out where required.You may request that we stop sending you direct marketing communications.
15. YOUR RIGHT TO OPT OUT OF MARKETING
You may unsubscribe from marketing communications at any time.For email communications, you may use the “unsubscribe” mechanism provided in the communication.You may also contact Lady Rose directly to request that your marketing preferences be changed.Please note that opting out of marketing does not prevent us from sending essential service communications, such as: Order confirmations; Payment notifications; Delivery updates; Account notices; Important security communications; or Other communications necessary to provide services you have requested.
16. INFORMATION WE DO NOT WANT YOU TO SEND US
Unless specifically requested for a lawful purpose, please do not submit sensitive personal information to Lady Rose through ordinary website forms, email or social media.This includes information such as: Passwords; Payment-card PINs; Banking passwords; Identity-document copies; Medical records; Detailed medical histories; or Other highly sensitive information.Where a service legitimately requires sensitive information, Lady Rose will seek to process it in accordance with applicable law.
17. HEALTH-RELATED INFORMATION
Lady Rose sells beauty, botanical, herbal and wellness products.Our website is not intended to collect detailed medical histories or provide medical services.If you voluntarily provide health-related information to us, for example in a customer-service enquiry, we will treat such information appropriately and only process it for a lawful and relevant purpose.You should not provide unnecessary medical or health information through our website.Nothing on our website constitutes medical advice, diagnosis, treatment or a prescription.
18. SPECIAL PERSONAL INFORMATION
POPIA provides additional protection for certain categories of personal information.Where Lady Rose processes information falling within a category of special personal information, we will do so only where permitted by POPIA or another applicable legal basis.We do not intentionally collect special personal information through ordinary product purchases unless it is reasonably necessary and lawfully processed.
19. CHILDREN'S PERSONAL INFORMATION
Our website and online store are not intended to encourage children to provide personal information directly to us.Where applicable law requires consent from a competent person before processing a child's personal information, Lady Rose will take reasonable steps to comply with those requirements.If you believe that a child has provided personal information to us unlawfully or without the required consent, please contact us so that we can investigate and take appropriate action.
20. HOW WE PROTECT YOUR INFORMATION
Lady Rose takes reasonable technical and organisational measures to protect personal information against: Loss; Theft; Unauthorised access; Unauthorised disclosure; Unauthorised alteration; Destruction; Misuse; and Other unlawful processing.Security measures may include: Access controls; Password protection; Secure website technologies; Secure payment technologies provided by payment processors; Administrative controls; Restricted access to information; Security monitoring; and Appropriate technical safeguards.However, no internet transmission or electronic storage system can be guaranteed to be completely secure.Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.POPIA requires appropriate security safeguards and reasonable measures to prevent loss, damage, unauthorised access or unlawful processing.
21. DATA BREACHES
If Lady Rose becomes aware of a security compromise involving personal information, we will take appropriate steps to investigate, contain and address the incident.Where required by POPIA, we will notify affected data subjects and/or the Information Regulator in accordance with applicable legal requirements.The Information Regulator provides dedicated processes for reporting security compromises involving personal information.
22. HOW LONG WE KEEP PERSONAL INFORMATION
Lady Rose will not retain personal information indefinitely without a lawful reason.We may retain information for as long as reasonably necessary for the purposes for which it was collected, including: Fulfilling orders; Providing customer service; Maintaining financial and accounting records; Managing legal claims; Complying with legal obligations; Resolving disputes; Preventing fraud; Maintaining business records; and Managing legitimate business requirements.Different types of information may therefore be retained for different periods.When personal information is no longer required and there is no lawful reason to retain it, reasonable steps will be taken to delete, destroy or de-identify it.
23. ACCURACY OF YOUR INFORMATION
We take reasonable steps to ensure that personal information in our possession is accurate, complete and not misleading where appropriate.You are responsible for providing accurate information and should notify us if your information changes.You may request that inaccurate or incomplete information be corrected.24. YOUR RIGHTS UNDER POPIASubject to the limitations and requirements of applicable law, you may have the right to:
24.1 Know whether we hold your personal informationYou may request confirmation as to whether Lady Rose processes personal information relating to you.
24.2 Request accessYou may request access to personal information that we hold about you, subject to applicable legal requirements and limitations.
24.3 Request correctionYou may request that inaccurate, incomplete or outdated information be corrected or updated.
24.4 Request deletionIn appropriate circumstances, you may request the deletion or destruction of personal information.This right is not absolute and may be subject to legal retention obligations or other lawful grounds for retaining information.
24.5 Withdraw consentWhere processing is based on consent, you may withdraw your consent.Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
24.6 Object to certain processingYou may have the right to object to certain processing of your personal information, including certain direct-marketing activities.
24.7 ComplainYou may lodge a complaint with the Information Regulator where you believe that your personal information rights have been infringed.POPIA provides data subjects with rights and remedies concerning their personal information.
25. REQUESTING ACCESS TO YOUR INFORMATION
If you wish to request access to personal information held by Lady Rose, please contact us using the contact details provided at the end of this Privacy Policy.We may require sufficient information to verify your identity before processing a request.Access requests may be subject to applicable legal requirements, exemptions and procedures.
26. CORRECTING OR UPDATING YOUR INFORMATION
If you believe that information we hold about you is inaccurate, incomplete or outdated, please contact us.We may request information reasonably necessary to verify your identity and the requested amendment.
27. DELETING YOUR INFORMATION
You may request deletion of personal information where applicable.However, Lady Rose may be required or permitted to retain certain information because of: Tax requirements; Accounting requirements; Legal obligations; Fraud prevention; Dispute resolution; Contractual obligations; Regulatory requirements; or Establishment, exercise or defence of legal claims.Where information cannot lawfully be deleted, we will explain this where appropriate.
28. AUTOMATED DECISION-MAKING
Lady Rose does not intend to use personal information to make decisions producing legal or similarly significant effects on individuals solely through automated processing unless permitted by applicable law and subject to applicable safeguards.If our use of automated decision-making changes materially, this Privacy Policy may be updated accordingly.
29. CUSTOMER REVIEWS AND TESTIMONIALS
If you voluntarily submit a review, testimonial, photograph or other content to Lady Rose, you should avoid including personal information that you do not want publicly displayed.Where you provide permission for publication, Lady Rose may use the content for marketing, promotional or website purposes in accordance with the applicable terms.You should not submit another person's personal information without their permission or another lawful basis.
30. THIRD-PARTY LINKS
Our website may contain links to third-party websites.These may include links to: Social-media platforms; Payment providers; Delivery providers; Partner websites; Other businesses; or External resources.Once you leave the Lady Rose website, the third party's privacy policy and terms may apply.Lady Rose is not responsible for the privacy practices of independent third-party websites.
31. INFORMATION SHARED WHERE REQUIRED BY LAW
Lady Rose may disclose personal information where reasonably necessary to: Comply with legislation; Comply with a court order; Respond to lawful governmental requests; Prevent fraud; Investigate unlawful activity; Protect our rights; Protect the rights or safety of another person; or Establish, exercise or defend legal claims.Any disclosure will be limited to what is reasonably necessary and lawful in the circumstances.
32. BUSINESS TRANSFERS
If Lady Rose undergoes a business transaction such as a merger, acquisition, restructuring, sale of assets or transfer of part of the business, personal information may form part of the transferred business records.Any such transfer will remain subject to applicable privacy laws and appropriate safeguards.
33. DATA MINIMISATION
Lady Rose aims to collect only personal information that is reasonably necessary for legitimate business purposes.We do not intend to collect information simply because it is available.
34. YOUR RESPONSIBILITY
You are responsible for taking reasonable steps to protect your own personal information when using our website.This includes: Keeping passwords confidential; Not sharing account credentials; Using secure devices; Logging out of accounts on shared devices; and Taking care when submitting personal information online.Lady Rose will never intentionally request your banking password, PIN or other confidential authentication credentials through ordinary email.
35. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.Changes may be necessary because of: Changes in legislation; Changes to our business; Changes to our website; Changes to technology; Changes to third-party services; or Changes to how we process personal information.The latest version will be published on our website with an updated “Last Updated” date.We encourage you to review this Privacy Policy periodically.
36. RELATIONSHIP WITH OUR TERMS & CONDITIONS
This Privacy Policy should be read together with the Lady Rose Beauty Inside Out Terms & Conditions, as well as any other applicable website policies.Where a conflict arises between this Privacy Policy and applicable legislation, the applicable legislation will prevail to the extent required by law.Nothing in this Privacy Policy is intended to exclude or limit any right that cannot lawfully be excluded or limited.
37. POPIA AND PAIA
Lady Rose acknowledges its obligations under POPIA and, where applicable, PAIA.The Information Regulator of South Africa is responsible for monitoring and enforcing compliance with POPIA and PAIA.Information about POPIA and PAIA, including compliance resources and relevant processes, is available through the Information Regulator.
38. INFORMATION REGULATOR
If you believe that your privacy rights have not been adequately addressed, you may contact the South African Information Regulator.The Information Regulator is an independent body established under section 39 of POPIA and has powers relating to the monitoring and enforcement of POPIA.Information Regulator of South AfricaWebsite: Information Regulator of South AfricaThe Regulator also provides mechanisms for POPIA complaints and security-compromise reporting.39. CONTACTING LADY ROSEIf you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact Lady Rose Beauty Inside Out through the contact details provided on our website.
Lady Rose Beauty Inside Out
Privacy / POPIA Enquiries: lradmin@ladyrose.co.za
Website: www.ladyrose.co.za/termsandconditions
When making a privacy request, please provide sufficient information for us to understand your request and, where necessary, verify your identity.
40. YOUR PRIVACY MATTERS TO US
At Lady Rose Beauty Inside Out, we believe that trust is an important part of the relationship we build with our customers and community.We are committed to treating your personal information responsibly, transparently and respectfully, while taking reasonable steps to protect it and use it only for legitimate purposes.
Thank you for trusting Lady Rose Beauty Inside Out.